Tuesday, December 27, 2011

Customer appreciation

You normally hear about companies when they've screwed up, so I wanted to make sure I recognized a company when I had a good experience.

I have a Plantronics Bluetooth headset, one of the ones with a case that contains an external battery. I lost the case the other day, and contacted Plantronics in the faint hope that I could buy one as a replacement, despite it not showing on their website for purchase separately.

The response I got was that, as a one-time deal, they would ship me a replacement free of charge, but if I lost this one I would have to pay for further replacement.

Thank you, Plantronics, for excellent customer service.

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